Terms and Conditions

Welcome to Sterlingnext! These terms and conditions ("Terms and Conditions") govern your use of our website ("Website"). Throughout this Agreement, "Sterlingnext" is referred to as the "Company," "us," or "we," while "you" refers to a user or a paying customer. By (a) using or accessing the Company Products, (b) accessing any course through the Website, you agree to the terms and conditions set forth herein ("Agreement").

We encourage you to carefully read and understand this Agreement before using our services. By using this Website or its Products and Services, you agree and warrant that you have read, understood, and agreed to be bound by these terms. For further information regarding our privacy practices, please refer to our Privacy Policy. If you do not accept these terms, you must not use - and are not authorized to use - all or any portion of the Company Products.

We are committed to providing a seamless and enriching learning experience through our Company Products. However, please be aware that we cannot be held liable for any changes in content provided on the Website through our products and services, including any errors, omissions, or damages incurred while using the resources available. While our Company Products are accessible to any user with internet access, we are not responsible for the charges incurred for internet services or hardware and software usage. Additionally, you are responsible for maintaining the proper functioning of your computer hardware and internet access.

To enhance security and ensure a personalized experience, certain sections of the Website require login credentials. We kindly request all users to comply with these conditions, as the Company reserves the right to block access to services for those who do not adhere to them. While we make every effort to provide uninterrupted access to our services, we cannot guarantee uninterrupted access at all times.

User Responsibilities

By using our Website and Company Products, you become part of a supportive community of learners seeking professional growth. We encourage you to embrace the learning opportunities and resources we offer to make the most of your educational journey. Thank you for choosing Sterlingnext as your partner in continuous learning and skill development.

Website Usage Guidelines

At Sterlingnext, we strive to create a positive and respectful learning environment for all users. To maintain a supportive community, we kindly request our users to adhere to the following guidelines:

Respect Others:

Do not insult, abuse, harass, stalk, threaten, or infringe upon the rights of others. Treat fellow learners and our team members with kindness and consideration.

Responsible Content:

Refrain from publishing, posting, distributing, or disseminating any defamatory, infringing, indecent, offensive, or unlawful material or information. Ensure that your contributions add value to the learning experience.

Intellectual Property:

Do not upload, install, transfer files protected by Intellectual Property Laws or software that affects other computers. Respect the intellectual property rights of others.

No Unauthorized Manipulation:

Avoid editing our HTML source code, reverse engineering, or attempting to hack our Company Products. These actions compromise the integrity of our services.

No Spam or Malicious Activities:

Do not run Spam services/scripts or engage in any activities that could adversely affect the infrastructure or disrupt the learning experience for others.

Ethical Communication:

Do not communicate spam, advertise, or sell services such as digital downloads, eBooks, or phishing links. Maintain ethical communication with fellow learners.

No Plagiarism:

Respect copyright laws and do not copy, distribute, or plagiarize our website content or user-submitted content. Properly cite and reference any external sources you use.

Comply with Regulations:

Do not use any content that violates any legal, regulatory, governmental, or network operator conditions or codes of practice. Adhering to relevant guidelines ensures a harmonious learning community.

Accessibility Policy

At Sterlingnext, we are dedicated to ensuring that our educational resources are accessible to all learners. To achieve this, we have a robust Accessibility Policy in place:

International Standards: We aim to conform to internationally recognized Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and Section 508 standards. These guidelines help us create a more inclusive learning environment.

Continuous Improvements: We understand that accessibility is an ongoing process. As we develop new technologies and features, accessibility remains a fundamental consideration in our product design and development.

Accessible Curriculum: Our curriculum, content creators, and learning design specialists prioritize accessibility while creating our courses. We aim to provide an enriching experience for all learners, regardless of their abilities.

Prioritizing Bug Fixes: We prioritize addressing accessibility concerns to enhance the learning experience for everyone. Your feedback is invaluable in helping us identify and resolve any accessibility issues.

Reporting Accessibility Queries: If you have any accessibility-related queries or suggestions, please reach out to us at accessibility@sterlingnext.com. Your input is essential as we work towards continuous improvement.

Voluntary Product Accessibility Template (VPAT): We have published our VPAT, which provides detailed information about the accessibility features of our products. The VPAT reinforces our commitment to transparency and accountability.

By implementing these accessibility measures, we strive to create an inclusive educational environment where every learner can thrive and achieve their full potential. At Sterlingnext, we believe in empowering individuals through knowledge, irrespective of their unique needs and challenges.

Links and Hyperlinks Terms

At Sterlingnext, our website may include links to other websites to provide additional information and resources. However, please note that we do not control the content of these external websites, and we cannot be held responsible for their website content. The sole purpose of these links is to enhance the learning experience and offer valuable insights to our users.

We kindly request all users to adhere to the following guidelines when using links and hyperlinks:

No Mirroring or Framing:

You may not mirror or frame the homepage or any other pages of our Website on any other website or webpage. Such actions can lead to misrepresentation and may compromise the integrity of our services.

No Spam Links/Anchor Text:

Do not link to our website pages and subpages using spam links or anchor text that could provide a false impression. We aim to maintain a reliable and authentic online presence for our users.

Respect Copyright and Trademarks:

Do not use or include copyrighted or registered trademarks, or any intellectual property images, designs, or content as a link to our website. Respect the intellectual property rights of others.

No Support for Harmful Content:

Do not link to or from pages that support racism, terrorism, hate speech, or any form of harmful content. We strive to foster a safe and inclusive learning environment.

No Violation of Rights:

Avoid linking to pages with content that infringes on the intellectual property of any third party, person, or entity. Respect the rights of content creators and contributors.

Comply with Legal and Regulatory Guidelines:

Do not link pages to or from content that violates any legal, regulatory, governmental, or network operator conditions or codes of practice. Adhering to relevant guidelines is essential for a responsible online presence.

By following these guidelines, you contribute to maintaining a constructive and positive learning environment for all users. We appreciate your cooperation in upholding these principles while engaging with external links.

User ID and Password

To ensure a secure and personalized experience on Sterlingnext, your user ID and password ("Participant Account") are exclusively for your use. Sharing your Participant Account with others is strictly prohibited and may result in the immediate blocking of your access to the Website, Services, Content, and Courseware, and the termination of your Participant Account.

As the sole account holder, you are responsible for maintaining the confidentiality and security of your Participant Account. In case of any unauthorized use or suspected breach, promptly notify us to take appropriate actions. We strongly recommend taking all reasonable steps to prevent unauthorized access and cooperating with us in any related investigations.

Please be aware that we cannot be held liable for claims related to the misuse of your Participant Account by third parties beyond our control or due to any lapses in account security on your part. Your cooperation in safeguarding your account information is essential to maintain the integrity of our services and protect your learning experience.

Content and Courseware

As part of our commitment to providing exceptional services on Sterlingnext, we offer access to a wide range of valuable resources, collectively referred to as "Content and Courseware." These resources include content, courseware, practice tests, and various information and documents available in diverse formats, such as audio, video, written, graphic, recorded, photographic, or any machine-readable format. These resources are designed to complement the specific training course you have enrolled in, empowering you to enhance your skills and knowledge.

Please note that we reserve the right to amend, revise, or update the Content and Courseware as necessary to ensure the most relevant and up-to-date learning experience. In such cases, additional fees may apply to access the amended, revised, or updated Content and Courseware. Rest assured, our goal is to continually enhance the quality of our offerings and provide you with the best learning opportunities.

Usage of the Website and Services

At Sterlingnext, we provide you with a personal, restricted, non-transferable, non-exclusive, and revocable license to access and use the Website, the Services, and the Content and Courseware offered through our platform. This license remains valid until you complete the training course you have enrolled in or until the termination of this Agreement as per the Terms and Conditions specified herein, whichever occurs earlier.

The Services and Content and Courseware are intended solely for your personal, non-commercial use to support your progress in the enrolled training course ("Restricted Purpose"). You are granted online access to the Website, the Services, and the Content and Courseware, and you may download, save, or print the Content and Courseware solely for the Restricted Purpose.

However, reproduction, transmission, distribution, sublicensing, broadcasting, dissemination, or creation of derivative works of the Content and Courseware, or any part thereof, for any purpose other than the Restricted Purpose, is strictly prohibited without our prior written consent.

Intellectual Property Rights

We want to emphasize that while you are granted a limited and non-exclusive right to use the Website, the Services, and the Content and Courseware for the Restricted Purpose in accordance with this Agreement, Sterlingnext remains the sole and exclusive owner of all Intellectual Property Rights and other proprietary rights associated with the Website, the Services, and the Content and Courseware.

This Agreement does not transfer, convey, or grant you any right, title, or interest, proprietary or otherwise, in the Website, the Services, and the Content and Courseware beyond the specified permissions for the Restricted Purpose. You acknowledge and agree to respect our ownership of all Intellectual Property Rights, and any unauthorized use or infringement may lead to legal consequences.

Claims of Intellectual Property Violations

At Sterlingnext, we take intellectual property rights seriously. If you believe that your work has been used without your permission in a manner that violates your copyright, we are committed to addressing such concerns promptly. To notify us of any copyright infringement claims, please provide the following information:

• A digital or physical signature of the authorized person acting on behalf of the copyright owner.
• A description of the copyrighted work that you claim has been infringed.
• Details of the location on our Website where the infringing material is located, with sufficient information for us to locate it.
• Your contact details, including address, telephone number, and email address.
• A statement from you, confirming the accuracy of the information provided and asserting that you are the copyright owner or acting on behalf of the copyright owner.

Please reach out to our Help and Support Team to report any copyright claims.

Transaction Terms

To make a transaction on our website, you are required to complete the payment for the selected product or service. We advise you to carefully review your payment details, including the total bill, taxes, shipping costs, and any applicable discounts, to ensure accurate processing.

Grievance Redressal

For any concerns or queries, we encourage you to reach out to us. We will make all reasonable efforts to address your grievances promptly. You may contact us at support@sterlingnext.com for grievance resolution.